2nd Line IT Support Specialist
3 weeks ago
We are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.
Key Responsibilities:- Provide top-notch customer service and support via remote and onsite visits
- Work efficiently to meet customer Service Level Agreements (SLAs) and adapt priorities as needed
- Participate in the 24/7 support rotation and be available to respond to incidents at any time
- Perform regular network and Active Directory management tasks to ensure smooth operations
- Utilize the service desk system to report, update, and track incidents effectively
- Keep customers informed and up-to-date on the status of their issues
- Proven experience in 1st/2nd Line IT support, preferably in a helpdesk or MSP environment
- Strong technical knowledge of Microsoft Windows, including desktop and server operating systems
- Excellent communication skills, both written and verbal
- Able to work independently and under pressure, with a self-motivated attitude
- Good time management and priority handling skills
- Previous experience in a customer-facing role
- Ability to provide root cause analysis and technical documentation
- Professional working attitude and a commitment to delivering high-quality support
- Knowledge of Windows 7 & 10, Microsoft Office 2010+, MacOS X, Windows Server 2016/2019, AD Administration, Microsoft Exchange Server 2010 – 2016, Office 365, and networking technologies
This is an excellent opportunity for a skilled 2nd Line Support Engineer to join our team and progress in their career, working with a growing company that values technical expertise and customer satisfaction.
-
2nd Line IT Support Specialist
1 month ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support EngineerWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide efficient remote and onsite support services to clients across the UKWork closely with the IT Support Manager to ensure seamless delivery of...
-
2nd Line IT Support Specialist
1 month ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support EngineerWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide efficient remote and onsite support services to clients across the UKWork closely with the IT Support Manager to ensure seamless delivery of...
-
2nd Line IT Support Specialist
1 month ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support EngineerWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide efficient remote and onsite support services to clients across the UKWork closely with the IT Support Manager to ensure seamless delivery of...
-
2nd Line IT Support Specialist
1 month ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support EngineerWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide efficient remote and onsite support services to clients across the UKWork closely with the IT Support Manager to ensure seamless delivery of...
-
2nd Line IT Support Specialist
1 month ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support Engineer Job DescriptionWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide top-notch customer service and support via remote and onsite visitsWork efficiently to meet customer Service Level Agreements...
-
2nd Line IT Support Specialist
1 month ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support Engineer Job DescriptionWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide top-notch customer service and support via remote and onsite visitsWork efficiently to meet customer Service Level Agreements...
-
2nd Line IT Support Specialist
4 weeks ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support Engineer Job DescriptionWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide top-notch customer service and support via remote and onsite visitsWork efficiently to meet customer Service Level Agreements...
-
2nd Line IT Support Specialist
4 weeks ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support Engineer Job DescriptionWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide top-notch customer service and support via remote and onsite visitsWork efficiently to meet customer Service Level Agreements...
-
2nd Line IT Support Engineer
2 months ago
West Yorkshire, United Kingdom Interface Recruitment UK Full timeJob Summary:We are seeking an experienced 2nd Line IT Support Engineer to join our successful team at Interface Recruitment UK. As a 2nd Line Support Engineer, you will be responsible for providing efficient remote/onsite support and services to clients located UK-wide.Key Responsibilities:Provide excellent customer service and work to deadlines to meet...
-
2nd Line IT Support Engineer
2 months ago
West Yorkshire, United Kingdom Interface Recruitment UK Full timeJob Summary:We are seeking an experienced 2nd Line IT Support Engineer to join our successful team at Interface Recruitment UK. As a 2nd Line Support Engineer, you will be responsible for providing efficient remote/onsite support and services to clients located UK-wide.Key Responsibilities:Provide excellent customer service and work to deadlines to meet...
-
2nd Line Support
5 months ago
West Bromwich, United Kingdom Pertemps Network Group Full time**Job Description**: 2nd Line Support Technician As a 2nd Line Support Technician, you will play a critical role in providing advanced technical support to our customers and ensuring the smooth operation of their communication services. You will be responsible for diagnosing complex technical issues escalated from the 1st Line Support team and working...
-
2nd Line Technical Support
4 months ago
West London, United Kingdom Wildcat Careers Ltd Full time**Job description** **2nd Line Technical Support Engineer** **Salary**: £33K - £35K plus **bonus** **Benefits**: 20 days holiday plus bank holidays, increasing to a maximum of 25 days plus bank holidays, fully paid for company events, annual bonus, professional development **Location**: London, W1 Are you a highly motivated 2nd Line Technical Support...
-
2nd Line Support Engineer
1 month ago
South West London, United Kingdom CV-Library Full time2nd Line Support Engineer South-West London - 5 days a week onsite £40,000 - £45,000 + perm benefits Eligibility to gain SC Clearance is needed! Thus, meaning applicants will have needed to be living in the UK for the past 5 years without being outside of the UK for longer than 28 days in a single trip. A leading consultancy-based...
-
2nd Line Support Engineer
4 weeks ago
Doncaster, South Yorkshire, United Kingdom Tact Full time €35,0002nd Line Support Engineer / £35K / Doncaster This Tech For Good business is looking for a 2nd Line Support Engineer to join their team. You'll have a progression path from day 1 so there is so much scope for pay rises and promotions! You'll get a salary of up to £35,000 and they also pay for any training course you want to attend! What do you...
-
2nd Line Support Engineer
1 month ago
Doncaster, South Yorkshire, United Kingdom Tact Full time €35,0002nd Line Support Engineer / £35K / Doncaster This Tech For Good business is looking for a 2nd Line Support Engineer to join their team. You'll have a progression path from day 1 so there is so much scope for pay rises and promotions! You'll get a salary of up to £35,000 and they also pay for any training course you want to attend! What do you...
-
2nd Line Wan Network Support/juniper Srx
5 months ago
West Midlands, United Kingdom Project People Full time**2nd Line WAN Network Support** **Engineer **(Juniper SRX Routers/BGP/IPSEC/MPLS/PKI)****: - West Midlands, UK - 12 Month Contract** **Leading IT Services Provider in the defence sector require a skilled **2nd Line WAN Network Support Engineer **(Juniper SRX Routers/BGP/IPSEC/MPLS/PKI) **to join their 24/7 shift team**, for an initial 12 months rolling...
-
2nd Line Support Engineer, Microsoft
4 weeks ago
Doncaster, South Yorkshire, United Kingdom Tact Full time €35,0002nd Line Support Engineer / £35K / Doncaster This Tech For Good business is looking for a 2nd Line Support Engineer to join their team. You'll have a progression path from day 1 so there is so much scope for pay rises and promotions! You'll get a salary of up to £35,000 and they also pay for any training course you want to attend! What do you...
-
2nd Line Support Engineer, Microsoft
1 month ago
Doncaster, South Yorkshire, United Kingdom Tact Full time €35,0002nd Line Support Engineer / £35K / Doncaster This Tech For Good business is looking for a 2nd Line Support Engineer to join their team. You'll have a progression path from day 1 so there is so much scope for pay rises and promotions! You'll get a salary of up to £35,000 and they also pay for any training course you want to attend! What do you...
-
IT Support Specialist
1 week ago
West Midlands Combined Authority, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: 1st & 2nd Line Applications Support AnalystVertex IT Solutions Ltd is seeking a highly skilled and experienced Applications Support Analyst to join our Global Enterprise Application Specialist Team (EAST). As a key member of our team, you will be responsible for providing 2nd and 3rd line support for Microsoft Dynamics 365 (CRM), user-support, and...
-
2nd Line Technical Support Lead
4 months ago
North West, United Kingdom Post Office Ltd Full time**Summary**: **Salary**: Competitive salary and package **Grade: 3A** **Reporting Line: 2**nd** Line Support Manager** **Contract Type: Permeant** **Location: Chesterfield or London** **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT 2nd Line Technical Support Manager for the Branch Network,...