2nd Line IT Support Specialist
15 hours ago
We are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.
Key Responsibilities:- Provide efficient remote and onsite support services to clients across the UK
- Work closely with the IT Support Manager to ensure seamless delivery of technical services
- Perform regular network and Active Directory management tasks to maintain optimal system performance
- Utilize service desk software to track and report incidents, ensuring timely updates to customers
- Develop and maintain strong relationships with customers, providing exceptional communication and support
- Proven experience in 1st/2nd Line IT support, preferably in a helpdesk or MSP environment
- Technical expertise in Microsoft Windows, including desktop and server operating systems
- Excellent communication and interpersonal skills, with the ability to work effectively in a team
- Ability to work under pressure and prioritize tasks to meet customer SLAs
- Self-motivated and proactive approach to problem-solving
- Knowledge of Windows 7 and 10, Microsoft Office 2010+, and MacOS X
- Experience with Microsoft Exchange Server 2010-2016 and Office 365
- Understanding of networking concepts, including LAN, vLAN, and WAN technologies
- Ability to provide root cause analysis and technical documentation
This is an exciting opportunity for a skilled 2nd Line Support Engineer to join our dynamic team and contribute to the delivery of exceptional technical services to our customers.
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2nd Line IT Support Specialist
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