2nd Line Technical Support Specialist

6 days ago


West Wickham, Greater London, United Kingdom Adecco Full time

Job Summary:

Adecco is seeking a skilled 2nd Line Technical Support Specialist to join our team. As a key member of our end-user experience team, you will be responsible for providing technical support to our clients in a fast-paced, dynamic environment.

Key Responsibilities:

  • Provide 2nd line technical support for resolving incidents to Service Level Agreements (SLAs)
  • Complete assigned works within allocated timeframes and undertake project tasks, supporting both internal and external project managers
  • Proactively communicate and coordinate with Level 3 teams to highlight major level issues
  • Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
  • Install and configure software and hardware

Requirements:

  • Deep knowledge and understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration, and registry settings
  • Proficiency in Microsoft Office
  • Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, and general etiquette
  • Working knowledge of IT Service Management (ITSM) software (ServiceNow), basic level understanding in SCCM/Active Directory, and a working knowledge of IT service models
  • Computer peripherals, including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras, and scanners
  • Excellent customer interface, customer service skills, and some flexibility with working hours when needed
  • Networks experience, including an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity

What We Offer:

Adecco is a leading consultancy-based organization, and we offer a dynamic and supportive work environment. As a 2nd Line Technical Support Specialist, you will have the opportunity to work with a variety of clients and technologies, and you will be part of a team that is passionate about delivering exceptional service.



  • West Wickham, Greater London, United Kingdom VIQU Limited Full time

    Technical Trainer / Technical SpecialistVIQU Limited is seeking a Technical Trainer / Technical Specialist to support our dynamic eCommerce operations during a transformative phase.Position Overview:The selected Technical Trainer / Technical Specialist will be integral in overseeing the creation and execution of both online and hybrid training initiatives...


  • West Wickham, Greater London, United Kingdom VIQU Limited Full time

    Technical Trainer / Technical SpecialistA prominent global eCommerce organization is in search of a Technical Trainer / Technical Specialist to contribute during a transformative phase of growth and modernization.Position Overview:The ideal Technical Trainer / Technical Specialist will be instrumental in overseeing the creation and execution of both online...


  • West Wickham, Greater London, United Kingdom VIQU Limited Full time

    Technical Trainer / Technical SpecialistA prominent global eCommerce organization is in search of a Technical Trainer / Technical Specialist to support their transformative initiatives.Position Overview:The selected Technical Trainer / Technical Specialist will be instrumental in overseeing the creation and execution of both online and hybrid training...


  • West Wickham, Greater London, United Kingdom Coburg Banks Technical Full time

    About Coburg Banks TechnicalCoburg Banks Technical is a leading provider of maintenance and servicing for pools, spas, saunas, and steam rooms in the commercial sector. Our company is dedicated to delivering exceptional service and building long-term relationships with our clients.The RoleWe are seeking a highly skilled Pool Maintenance Specialist to join...


  • West Wickham, Greater London, United Kingdom Language Matters Full time

    Position OverviewOur client, a prominent player in the international IT hardware sector, is in search of a Technical Support Specialist who is fluent in both French and English. This role is essential for providing exceptional support to clients across various regions.Key ResponsibilitiesDeliver expert technical assistance to customers, ensuring their...


  • West Wickham, Greater London, United Kingdom Language Matters Full time

    Position OverviewOur client, a prominent player in the international IT hardware sector, is seeking a Technical Support Specialist proficient in both French and English. This role is integral to providing exceptional support to clients across various regions.Key ResponsibilitiesDeliver high-quality technical assistance to customers, ensuring their inquiries...


  • West Wickham, Greater London, United Kingdom Language Matters Full time

    Position OverviewOur client, a prominent player in the international IT hardware sector, is seeking a Technical Support Specialist who is fluent in both French and English. This role is essential for providing exceptional support to clients across various regions.Key ResponsibilitiesDeliver expert technical assistance to clients in both French and...


  • West Wickham, Greater London, United Kingdom Language Matters Full time

    Position OverviewOur client, a prominent player in the international IT hardware sector, is seeking a Technical Support Specialist proficient in both French and English. This role is essential in providing top-notch support to clients across various regions.Key ResponsibilitiesDeliver exceptional technical assistance to clients in both French and...


  • West Wickham, Greater London, United Kingdom Language Matters Full time

    Position OverviewOur client, a prominent player in the international IT hardware sector, is in search of a Technical Support Specialist proficient in both French and English. This role is essential for providing top-notch assistance to clients across various regions.Key ResponsibilitiesDeliver expert technical support to customers in both French and...


  • West Wickham, Greater London, United Kingdom Language Business Full time £27,500 - £29,000

    Exciting Opportunity for a German Technical Support AdvisorJoin a prominent and well-established international organization that specializes in providing exceptional support to German-speaking clients through various communication channels including email, calls, and live chat.Work EnvironmentHybrid work model with a combination of in-office and remote...


  • West Wickham, Greater London, United Kingdom Coburg Banks Technical Full time

    We are seeking a highly skilled Pool Maintenance Specialist to join our team at Coburg Banks Technical. As a leading provider of maintenance and servicing for pools, spas, saunas, and steam rooms, we require a motivated and experienced professional to enhance our dedicated team.The Role:Visit client sites across the region to provide expert maintenance and...


  • West Wickham, Greater London, United Kingdom Coburg Banks Technical Full time

    We are seeking a highly skilled Pool Maintenance Specialist to join our team at Coburg Banks Technical. As a leading provider of maintenance and servicing for pools, spas, saunas, and steam rooms, we require a motivated and experienced professional to enhance our dedicated team.The Role:Visit client sites across the region to provide expert maintenance and...


  • West Wickham, Greater London, United Kingdom Verisure Full time

    Job Summary:We are seeking a highly skilled VIP Onsite Support Specialist to join our team at Verisure. As a key member of our technical team, you will be responsible for providing exceptional technical expertise and support to our clients across the UK.Key Responsibilities:Provide technical support and expertise to clients across the UKWork closely with our...


  • West Wickham, Greater London, United Kingdom Verisure Full time

    Job Summary:We are seeking a highly skilled VIP Onsite Support Specialist to join our team at Verisure. As a key member of our technical team, you will be responsible for providing exceptional technical expertise and support to our clients across the UK.Key Responsibilities:Provide technical support and expertise to clients across the UKWork closely with our...


  • West Wickham, Greater London, United Kingdom Professional Technical Ltd Full time £50,000

    Company Overview:At Professional Technical Ltd, we are a prominent player in the cosmetics and beauty industry, collaborating with some of the most innovative leaders in the market. Position Summary:As a Senior Mechanical Packaging Specialist, you will play a crucial role in the conception, design, and execution of high-end sustainable packaging solutions....


  • West Wickham, Greater London, United Kingdom Zest Business Group Full time

    Zest Business Group is collaborating with a prominent manufacturer in the optical sector to recruit a Technical Support Engineer to join their growing team.Renowned for their innovative and effective instruments and technologies, our client has established a strong reputation for delivering a comprehensive range of services and building enduring partnerships...


  • West Wickham, Greater London, United Kingdom Just IT Recruitment Full time £25,000

    Position Overview:As a Lead IT Support Specialist, you will be responsible for addressing customer inquiries through various channels, including in-person interactions, email, and phone communications. Your role will involve accurately assessing the urgency, impact, and priority of each request, troubleshooting issues to the best of your ability, and...


  • West End of London, Greater London, United Kingdom Fruition IT Full time

    Job OverviewPosition: Senior IT Support EngineerCompensation: up to £55,000, plus performance bonusWork Arrangement: Hybrid - 4 Days In-Office, 1 Day RemoteFruition IT is actively seeking a Senior IT Support Engineer to enhance the growing Service Desk team within a prestigious Syndicate of the Lloyds of London insurance sector. This organization, located...


  • West Wickham, Greater London, United Kingdom Ribbons and Reeves Limited Full time

    Educational Support Specialist needed for a vibrant Secondary School environment Are you an aspiring educator looking to gain valuable experience in a school setting? Perhaps you are exploring a future in Psychology, Counseling, or Therapy? This role offers the chance to collaborate with skilled and experienced educators who can assist you in building your...


  • West Wickham, Greater London, United Kingdom Reeson Education Full time £79 - £100

    Position: Educational Support SpecialistRole Overview:As an Educational Support Specialist, you will play a crucial role in assisting students with diverse learning needs. This position requires a commitment to providing personal care and support to enhance the educational experience of students.Key Responsibilities:- Provide personal care and support to...