2nd Line IT Support Specialist
2 months ago
We are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.
Key Responsibilities:- Provide efficient remote and onsite support services to clients across the UK
- Work closely with the IT Support Manager to ensure seamless delivery of technical services
- Perform regular network and Active Directory management tasks
- Report, update, and track incidents using our service desk system
- Ensure customers are kept informed at all times
- Proven experience in providing 1st/2nd Line IT support, preferably in a helpdesk or MSP environment
- Technical knowledge of Microsoft Windows, including desktop and server operating systems
- Excellent communication skills, both written and verbal
- Able to work independently and under pressure
- Self-motivated and good time management skills
- Previous experience in a customer-facing environment
- Ability to provide root cause analysis and technical documentation
- Professional working attitude and strong technical skills
- Knowledge of Windows 7 and 10, Microsoft Office 2010+, MacOS X, Windows Server 2016/2019, AD Administration, Microsoft Exchange Server 2010-2016, Office 365, and networking technologies
This is an excellent opportunity for a skilled 2nd Line Support Engineer to join our team and progress in their career.
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