Network Support Engineer

1 month ago

West Yorkshire, United Kingdom Initialize IT Full time
Job Title: Network Support T2 Engineer

At Initialize IT, we are seeking a highly skilled Network Support T2 Engineer to join our team. As a key member of our service provider team, you will be responsible for providing technical support and resolution to incidents, changes, and service requests reported by customers.

Key Responsibilities:
  • Provide 2nd Line support for customer technical services to Daisy's SP customer base, including monitoring, incidents, changes, and service requests within agreed service hours and to agreed service levels.
  • Participate in a 24x7 shift pattern across the NS Tier 2 service provider based portfolio to cover all relevant technologies and flexibly adapt to ensure adequate team cover.
  • Carry out proactive maintenance to maximize availability, including patching, config backup, and capacity management.
  • Maintain your technical skills and upskill to cover all relevant technologies if/when required.
  • Keep abreast of new developments in your relevant technology.
  • Participate in Change Management process, creating and updating change requests as appropriate, attending CAB meetings at request as appropriate to ensure proposed changes do not compromise network availability.
  • Establish effective working relationships with key parties from internal stakeholders to external suppliers; encourage stakeholder engagement and drive high-quality working relationships.
  • Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
Requirements:
  • Proven experience in Configuration, troubleshooting, and fault finding on Cisco Routing and Switching Platforms, including ISR, ASR, Catalyst, and Nexus to a Tier 2 level.
  • Cisco Security Platforms, including firewall experience.
  • Juniper Security Platforms, including firewall experience.
  • Tier 2 Broadband Support, including Traffic shaping.
Technical and Soft Skills:
  • CCNA – R&S is required.
  • JNCIA is required.
  • Working towards CCNP – R&S is desirable.
  • SC clearance or the ability to be SC cleared is mandatory.
Personal Skills and Qualities:
  • Good time management skills to enable you to prioritize and deliver to tight time lines.
  • A positive, confident, and client-centric approach to work, with a desire to deliver consistently high-quality service.
  • A positive outlook with the ability to be flexible and adaptable.
  • Experience in team working to deliver excellent results.

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