Residential Property Coordinator

7 days ago

London, Greater London, United Kingdom Capstone Property Recruitment Full time £40,000 - £45,000

Job Title: Pensions Client Service Coordinator

Job Summary:

Capstone Property Recruitment is seeking an exceptional Client Services Coordinator to support and coordinate the Client Services function, ensuring an exceptional experience for clients visiting luxury properties worldwide.

Key Responsibilities:

  • Provide comprehensive administrative and coordination support to the Client Services function.
  • Implement consistent and transparent document management practices, including record-keeping and information storage.
  • Ensure all team members utilize up-to-date and accurate documentation in accordance with standard policies and procedures.
  • Assist with travel arrangements for team members and residence staff when necessary, in coordination with the travel provider.
  • Regularly report on job metrics and ensure contractor worksheets are accurately collated.
  • Assist in maintaining accurate property utility accounts and keeping the asset tracker for each property up-to-date, including annual maintenance contracts.
  • Client Services Support:
    • Assist the Leads in maintaining centralized records of temporary residential staff hours, flagging exceptions and anomalies, especially regarding exceeding standard hours.
    • Help maintain records of temporary residential staff invoices by month across properties.
    • Keep an up-to-date supplier contact list across client services.
    • Provide general assistance with OS&E schedules, inventory management, and client requests, including OS&E purchasing and personal shopping.
    • Coordinate account openings and equipment requests for new starters, collaborating with IT, Finance, and People & Culture teams.
    • Coordinate account closures and equipment retrievals for leavers in collaboration with relevant teams.
  • Act as the liaison between Finance and Client Services, implementing processes that enhance efficiency, accuracy, and governance.
  • Manage all prepaid cards for the Client Services team, overseeing new requests, spend management, and coding in line with Finance guidelines.

Requirements:

  • Proficiency in document management, record-keeping, and information storage practices.
  • Familiarity with maintenance and security coordination, as well as client service operations.
  • Experience with financial administration, including PO review, coding, and spend management.
  • A proactive attitude, a passion for delivering high-quality client service, and the ability to manage various tasks in a fast-paced environment.

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