Motor Claims Specialist

2 days ago


Croydon, Greater London, United Kingdom Stride Resource Management Ltd Full time
About the Role

We are seeking an experienced Motor Claims Handler to join our team in Croydon. As a key member of our claims team, you will be responsible for managing the entire claims portfolio for a key client, from small losses to complex and high-value losses.

Key Responsibilities
  • Manage the claims process end-to-end, ensuring timely and efficient resolution of claims
  • Handle incoming phone calls and post related to claims, providing accurate and timely information to clients
  • Advise clients on the claims process and ensure compliance with internal standards and industry best practices
  • Monitor new claims to ensure they are handled within service level agreements and manage associated reports and diaries
  • Collaborate with the Claims Manager to ensure seamless communication and issue resolution
Requirements
  • Proven experience as a Motor Claims Handler, dealing with commercial and/or corporate clients
  • Strong analytical and decision-making skills, with excellent communication abilities
  • Customer-focused approach and ability to work in a fast-paced environment
  • Ability to work in a hybrid working environment, with regular office hours in Croydon
What We Offer

We offer a competitive basic salary up to £38K, an extensive benefits package, and opportunities for career development and personal growth. Our team is close-knit, with an active social calendar and a collaborative culture that values innovation and exceptional client service.



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