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Customer Relations Administrator

2 months ago

Halesowen, United Kingdom Options Resourcing Ltd Full time
Are you an experienced Sales Administrator or Sales Coordinator seeking a new challenge?

We are looking for a detail-oriented individual with a strong commitment to providing exceptional customer service. This role is essential for fostering long-term relationships with clients and ensuring their needs are met efficiently.

About the Company:
Our client is a leading global distributor of parts, boasting an extensive portfolio of over 250,000 product lines in the fastener industry, including a diverse range of plastic and metal components.

Key Responsibilities:

  • Manage and process customer orders effectively.
  • Address and resolve customer inquiries regarding outstanding orders.
  • Conduct business reviews with clients to enhance relationships.
  • Complete Requests for Quotations (RFQs) from customers.
  • Negotiate pricing and lead times for orders with clients.
  • Maintain consistent engagement with customers to ensure satisfaction.
  • Update systems with active price management, including margin analysis.
  • Analyze customer schedules to guarantee stock availability.
  • Gather and maintain up-to-date forecast information for key accounts.
  • Perform monthly sales forecasting analysis for major clients.
  • Create commercial invoices and assist with customer declarations.
  • Resolve any invoice discrepancies in collaboration with the Accounts Receivable/Accounts Payable teams.
  • Coordinate with warehouse operations to ensure timely order fulfillment.
  • Generate customer Key Performance Indicators (KPIs) as needed.
  • Engage with suppliers regarding pricing and lead times for orders.
  • Oversee product sourcing and resourcing activities.
  • Place and progress Purchase Orders (POs) with suppliers.

Qualifications:

  • Demonstrated experience in a similar role.
  • Exceptional verbal and written communication skills.
  • Proficiency in Microsoft Office, particularly Excel.
  • Strong organizational and time management abilities.

If you possess these skills and are looking for a rewarding opportunity, we encourage you to consider this position.