Retail Operations Manager
3 weeks ago
Location: Not specified
Overview:
Join a dynamic and expanding charity retail organization as a Retail Operations Manager. This role offers a competitive salary ranging from £24,023 to £25,130 per annum, depending on experience, along with a comprehensive benefits package.
About the Role:
As the Retail Operations Manager, you will oversee the daily operations of the retail outlet, ensuring exceptional service and representation of the charity. Your responsibilities will include:
- Managing the store's operations, including volunteer coordination and customer service excellence.
- Overseeing the processing of donations, implementing gift aid, and managing stock levels and rotation.
- Utilizing online sales platforms to enhance profitability and revenue generation.
- Ensuring operational costs are managed effectively while contributing to profit margins.
- Leading, motivating, and developing a high-performing team of staff and volunteers.
Key Requirements:
To be successful in this role, you should possess:
- Previous experience in retail management or supervisory roles, preferably within the charity sector.
- Familiarity with EPOS systems and gift aid processes.
- Proven ability to recruit, retain, and nurture volunteers.
- Strong leadership skills with a focus on team development and performance enhancement.
- A positive attitude, energy, and a proactive approach to challenges.
Benefits:
We offer a range of benefits to support our team members, including:
- Generous annual leave starting at 34 days, with additional days accrued based on service.
- An organizational pension scheme.
- Access to the Blue Light Card and staff rewards program.
- Cycle to Work Scheme.
- Wellbeing services, including staff counseling.
- Flexible working arrangements.
Development Opportunities:
We are committed to the growth and development of our team members. If you are passionate about making a difference in the charity retail sector and possess the required skills, we encourage you to consider this opportunity.
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