CCTV Operations Manager

5 hours ago

Basildon, Essex, United Kingdom Abm Full time

About the Role

We are seeking a highly skilled CCTV Controller to join our team at Eastgate Shopping Centre in Basildon. As a CCTV Controller, you will be responsible for monitoring and operating all security and fire systems in the control room, ensuring the safety and security of our customers and staff.

Main Responsibilities

  • Manage all control room procedures in line with CCTV codes of practice.
  • Carry out regular camera patrols of the shopping centre, being proactive and vigilant at all times.
  • Issue access passes, keys, and radios, and maintain accurate issue logs.
  • Support and provide guidance to soft service managers and shopping centre management.
  • Liaise closely with statutory authorities and security supervisors to deal with incidents and provide information.
  • Monitor and operate CCTV cameras and associated equipment, responding to incidents and taking ownership of situations.
  • Effective communication with clients, soft service managers, security shift supervisors, and security teams.

Requirements

  • A valid SIA Public Space Surveillance (CCTV) licence.
  • CCTV/Security control room experience.
  • Strong IT ability, including Excel, Word, and Outlook.
  • Excellent written communication and interpersonal skills.
  • Good knowledge of the local area.
  • Excellent customer service skills.
  • Demonstrated ability to think and act quickly in emergencies or under pressure.
  • Smart appearance and good organisational skills.

Benefits

  • 24/7 GP service for you and your family.
  • Mental health support and life event counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our employee app, with perks, life resources, and support.

About Us

ABM is a leading provider of integrated facility services, committed to employment practices that promote diversity and inclusion. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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