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Helpdesk Operations Manager

2 months ago

Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full time

Job Summary:

We are seeking a highly skilled and experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a key member of our operations team, you will be responsible for overseeing the smooth and efficient running of our Help Desk operations.

Key Responsibilities:

  • Oversee day-to-day Help Desk operations, ensuring all processes are followed correctly.
  • Lead and support Help Desk staff, conducting appraisals and performance reviews.
  • Work closely with the Operations Manager and Managing Director to improve processes and team performance.
  • Interview and train new and existing staff, and report on key performance metrics.

Requirements:

  • Proven experience in a Help Desk management role.
  • Excellent leadership and communication skills.
  • Ability to analyze and improve processes.
  • Strong team management and development skills.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A chance to make a real impact on our operations and team.