Scheduler and Administrator

18 hours ago

Harlow, Essex, United Kingdom Mosaic Recruitment Ltd., Full time
Job Title: Scheduler and Administrator

We are seeking a highly organized and detail-oriented Scheduler and Administrator to join our Operations team at Mosaic Recruitment Ltd.

Job Summary:

The Scheduler and Administrator will be responsible for coordinating and scheduling our field service technicians, ensuring efficient deployment and timely customer service delivery. This role requires strong organizational skills, excellent communication, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:
  • Job Scheduling:
    • Plan, organize, and adjust daily and weekly schedules to maximize efficiency and meet customer requirements.
    • Respond to changes in scheduling needs by re-allocating resources as necessary.
    • Collaborate with the Production Team to align job schedules with production output and timelines.
  • Customer Portal Maintenance:
    • Regularly update and maintain the customer portal with accurate and current job information.
    • Provide support to customers navigating the portal, resolving access issues, and ensuring a positive user experience.
  • Purchase Order Management:
    • Track and follow up on purchase orders to ensure timely procurement of necessary equipment and materials.
    • Work closely with the Accounts team to address any discrepancies or issues related to purchase orders.
  • Service Inbox Management:
    • Oversee the service inbox, ensuring prompt handling of customer inquiries and service requests.
    • Maintain a high level of customer service by ensuring all communications are addressed quickly and effectively.
  • Sub-contractor Coordination:
    • Keep the database of sub-contractor information up to date, including certifications, contact details, and availability.
    • Coordinate with sub-contractors to ensure they meet our company's quality standards and job requirements.
  • Liaison Responsibilities:
    • Act as a key point of contact between the Operations team and Service Technicians, ensuring clear and efficient communication of job-related information.
    • Collaborate with the Production Team to ensure smooth operational flow and job scheduling.
    • Maintain regular communication with customers, providing updates on job statuses and addressing any concerns.
    • Work closely with the Accounts team to ensure accurate billing and resolve any financial queries related to service delivery.
Requirements:
  • Experience with scheduling software and customer management systems is highly desirable.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team, with a proactive approach to problem-solving.
  • Previous experience in a similar role within a service-oriented industry is preferred.
What We Offer:
  • A competitive salary with opportunities for growth post-probation.
  • Benefits include healthcare (with improved coverage over time), pension, parking, and participation in company social events.
  • 23 days of annual leave (pro-rata) plus bank holidays.

This is an excellent opportunity for a detail-oriented and organized individual to contribute to the success of our company. If you are looking for a challenging and rewarding role within a supportive team environment, we encourage you to apply.

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