Patient Services Director
5 days ago
**Job Summary:**
We are seeking a highly skilled and experienced Patient Services Manager to join our team at Japan Green Medical Centre Limited. The successful candidate will be responsible for the efficient management of patient liaison, ensuring all duties are performed effectively, safely, and to a high standard.
Key Responsibilities:
- Oversee the day-to-day management of patient liaison work, ensuring seamless communication between patients, staff, and management.
- Develop and implement strategies to improve patient satisfaction, experience, and engagement.
- Collaborate with the Practice Managers, Department heads, and Management to ensure effective communication and coordination.
- Manage and maintain appointment systems, ensuring timely and efficient scheduling.
- Ensure confidentiality and data protection protocols are upheld at all times.
- Work closely with the Practice to achieve targets by providing administrative support and developing the patient liaison team.
- Analyze and interpret patient account data to facilitate payments and improve financial management.
- Perform crisis intervention duties to resolve patient concerns and complaints.
- Implement policies and procedures related to patient services, developing locally appropriate protocols.
- Improve and maintain high standards of patient service, particularly in areas of positive, consistent, and cohesive communication.
- Provide patients and families with information on services, procedures, and protocols.
- Respond to patient complaints, ensuring concerns are handled properly and feedback is provided.
- Work towards ensuring quality and value for money for patients, ensuring JGMC's policies are adopted and reviewed regularly.
- Ensure patient satisfaction is maintained at every opportunity, with regular feedback and implementation of patient surveys.
- Identify recruitment needs and develop plans to ensure the service is appropriately resourced.
- Evaluate, organize, and oversee staff induction and training, ensuring all staff are adequately trained to fulfill their role.
- Be involved in human resources/staff management duties, ensuring data is entered efficiently, effectively, and accurately.
- Effect change within the clinic system to enhance the patient experience, suggesting improvements to the present system.
- Ensure security of data information in accordance with the Data Protection Act, JGMC's policies, and other relevant legislation.
Requirements:
- Excellent verbal and written communication skills.
- Patient-focused approach.
- Excellent organizing and prioritizing skills.
- Ability to deal with people tactfully and empathetically.
- Ability to understand complex issues, problem-solve, and develop practical workable solutions.
- Ability to use own judgment, resourcefulness, and common sense.
- Teamworking skills and ability to collaborate effectively with others.
- Ability to work to scheduled timelines, prioritize workload, and manage the team.
- Flexible with ability to multi-task.
- Ability to remain calm under pressure, exhibiting resilience.
- Awareness of need for discretion, sensitivity, and strict confidentiality.
- Fluent in Japanese language.
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