Pass Administration Clerk

7 days ago


Belfast, United Kingdom Reed Full time
About the Role

We are seeking a highly organized and detail-oriented Ticketing Clerical Officer to join our team at Reed. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth administration of our ticketing systems.

Key Responsibilities
  • Customer Service: Respond to internal and external queries regarding our products and services, providing accurate and timely information to customers.
  • Pass Administration: Process the replacement of lost, stolen, damaged, or faulty passes, and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS).
  • Data Management: Maintain the data of pass holders in a timely and consistent manner, including recording changes of address/name, missing data, lost cards, etc.
  • Financial Administration: Process the receipting, banking, and recording of ticketing department income, including other payment methods such as direct debits, and ensure storage of customer banking information in line with regulatory requirements.
  • Refunds and Fares: Assist with the calculation and processing of refunds or fares in line with our Refund Policy.
  • General Administration: Perform general clerical duties, such as photocopying, scanning, word processing, and filing of all related documentation.
Requirements
  • Minimum of 1 year's experience of working on databases.
  • Experience of working in a customer service environment.
  • Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths, or alternatively, be able to demonstrate at least 2 years' relevant experience in a similar post.
  • IT proficient with the use and experience of working with Microsoft Word and Excel.
  • Excellent communication skills, both written and verbal, with the ability to communicate with stakeholders at all levels.
  • Awareness of confidentiality, Data Protection, and GDPR.
  • Good analytical skills.
  • Ability to manage and prioritize a busy workload with a good attention to detail.
  • Ability to work on your own initiative as well as part of a team.
  • Willingness to work overtime and weekends when required.
Desirable Criteria
  • Minimum of 2 years' experience of working on databases.


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