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Travel Pass Administration Officer

2 months ago

Belfast, United Kingdom TransLink Full time

As a Travel Pass Administration Officer, you will play a crucial role in the management and processing of all smartcard and travel pass products. Your responsibilities will include ensuring accuracy and efficiency in all administrative tasks while delivering exceptional customer service to the public regarding travel passes and related inquiries.

Key Responsibilities:
  • Assist in the administration and production of smartcard products and other travel passes.
  • Provide high-quality customer support to address inquiries related to travel passes.
  • Maintain and update databases effectively.
  • Utilize Microsoft Word and Excel for various documentation and reporting tasks.
Essential Qualifications:
  • A minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths, or at least 2 years of relevant experience in a similar role.
  • At least 1 year of experience working with databases.
  • Experience in a customer service setting.

Note: This position is part of TransLink's commitment to providing equal opportunities and fostering an inclusive work environment.