Service Administrator
4 days ago
**Job Summary**
Scania (Great Britain) Limited is seeking a highly motivated and organized Service Administrator to join our team at Scania Swindon. As a key member of our branch, you will be responsible for the day-to-day costing and financial management of the branch.
**Key Responsibilities:**
- Answer the phone in a professional and courteous manner, using the company standard greeting.
- Process and manage branch work in progress, ensuring accurate and timely invoicing.
- Verify that campaigns are completed and costed correctly, adhering to company standards.
- Work within credit control policy and procedures, ensuring seamless communication with internal departments.
- Perform costing on warranty, retail, repair, and maintenance work, adhering to company standards.
- Provide fully priced estimates of repairs required and ensure work is authorized where necessary.
- Audit job cards, associated service documentation, and customer defect procedures for accuracy and adherence to internal and external procedures.
- Resolve and assist in invoice queries as needed.
- Assist with other administrative duties as required.
- Ensure all customer complaints are escalated to the manager, ensuring the quickest resolution possible.
**Requirements:**
- Excellent communication and organizational skills.
- Ability to work accurately and efficiently in a fast-paced environment.
- Strong attention to detail and ability to maintain confidentiality.
- Proficiency in using computer systems and software.
**What We Offer:**
- A competitive salary and excellent benefits package.
- Opportunities for career progression and professional development.
- A dynamic and supportive work environment.
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