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Clinical Services Administrative Coordinator
3 months ago
Job Overview
The role of Clinical Services Administrative Coordinator involves delivering extensive administrative and secretarial assistance to various multidisciplinary teams, wards, or departments, including designated medical personnel and junior medical staff.
As the primary point of contact for the respective team, ward, or department, responsibilities may encompass welcoming visitors, addressing initial inquiries, and directing phone calls appropriately.
The ideal candidate will be highly driven, adaptable, and possess a diverse skill set, along with exceptional organizational capabilities.
Proficiency in Microsoft Office applications, particularly Word and Excel, is essential.
The individual will be expected to uphold high standards of work, manage sensitive information, and input personal details into the electronic patient record system.
Meeting deadlines, compiling data, and adhering to administrative standards will be crucial aspects of the role.
Effective teamwork and collaboration will be necessary, with the ability to share workloads as needed.
The post holder will play a vital role in managing schedules, organizing meetings, taking formal minutes, and maintaining accurate records using the latest templates. While the role is managed rather than supervised, the individual will be accountable for their own actions, with managerial support available as needed.
Key Responsibilities
- Engage with a diverse range of stakeholders.
- Employ strong written and verbal communication skills.
- Handle sensitive information with discretion.
- Compassionately interact with distressed service users.
- Exercise sound judgment when addressing inquiries and escalate issues when necessary.
- Coordinate meetings and appointments while resolving diary conflicts.
- Accurately input patient data into the electronic record system.
- Maintain efficient filing systems.
- Take and distribute formal minutes as required.
- Perform clerical tasks, including photocopying and scanning.
- Provide support for colleagues as needed.
- Manage personal workload and prioritize competing demands.
- Potentially supervise support administrators or apprentices.
- Undertake additional tasks aligned with the role's purpose and banding.
About Avon & Wiltshire Mental Health Partnership NHS Trust
Avon & Wiltshire Mental Health Partnership NHS Trust is a diverse organization with a dedicated workforce committed to providing both inpatient and community-based mental health care.
Our services reach a wide population across various regions, ensuring that mental health and well-being are prioritized. We believe that a happy and fulfilled workforce leads to better care for our service users.
We actively encourage applications from individuals of all backgrounds, particularly those from Black, Asian, and minority ethnic communities, individuals with disabilities, and members of the LGBTQ+ community. We value the unique experiences and perspectives that diversity brings to our organization.
Person Specification
Essential Qualifications
- NVQ Level 3 qualification or relevant experience in administrative systems and office procedures.
- Proven ability to work effectively within a team.
- Demonstrated initiative and proactive work ethic with minimal supervision.
- Strong organizational skills to prioritize and manage workload independently, especially under conflicting demands.
- Excellent written and verbal communication abilities.
- Proficient IT skills, including familiarity with Microsoft Office applications.
- Empathy towards individuals who have experienced mental health challenges.
Desirable Qualifications
- Administrative experience within a health or social care environment.
- Ability to manage challenging behaviors effectively.
