Clinical Administrator

4 weeks ago


Swindon, Swindon, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time
About the Role

We are seeking a highly motivated and organized Clinical Administrator to join our team at Avon and Wiltshire Mental Health Partnership NHS Trust. As a key member of our multidisciplinary team, you will provide comprehensive administration and secretarial support to ensure the smooth operation of our services.

Key Responsibilities
  • Liaise with a wide range of stakeholders, including medical staff, multidisciplinary teams, service users, and carers.
  • Utilize strong written and verbal communication skills to handle sensitive information and manage contact with distressed service users.
  • Exercise judgement when dealing with enquiries and escalate where necessary.
  • Arrange meetings and appointments, negotiate diary conflicts, and maintain efficient and effective filing systems.
  • Input accurate and up-to-date patient data onto the RiO system.
  • Support the induction of new staff members and maintain electronic filing systems.
  • Produce confidential correspondence and reports on a frequent basis.
  • Support the Team/Service Manager with administration, including meetings, RCAs, and investigations.
  • Provide cover for colleagues when and where necessary.
  • Plan and prioritize own workload to ensure that weekly, monthly, quarterly, and annual tasks are met.
Person Specification
  • Essential qualifications: RSA 3 Word Processing or equivalent level of expertise, NVQ3/QCF in administration or equivalent level of knowledge and experience.
  • Essential experience: experience of working as part of a team, general office routine, and filing systems.
  • Desirable qualifications: administration experience in a health/social care setting.
  • Desirable skills: advanced typing skills, ability to take and convey clear messages, excellent communication skills, both verbal and written.
About Us

We are a diverse organization with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1 million people living in Bath and North East Somerset, Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire, and in parts of Dorset.

We recognize that happy and fulfilled employees give better care. We actively encourage applicants from all backgrounds, particularly those from Black, Asian, and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community.



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