Night Concierge

3 weeks ago


East Dereham, Norfolk, United Kingdom Sanctuary Group Full time

About the Role

We are seeking a skilled and compassionate Night Concierge to join our team at Sanctuary Group. As a Night Concierge, you will be the first point of contact for our customers, providing a warm and welcoming experience.

Key Responsibilities

  • Provide exceptional customer service, responding to queries and concerns in a timely and professional manner.
  • Develop strong relationships with customers, helping them to develop life skills and independence.
  • Manage emergency and challenging situations, ensuring the safety and well-being of our customers.
  • Contribute to the maintenance of a secure and safe environment, conducting regular checks and reporting any issues.
  • Organize and participate in social activities, promoting a sense of community and engagement.
  • Collaborate with colleagues to ensure seamless communication and support.

Requirements

  • Experience working with vulnerable adults or young people, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • Basic IT skills, with the ability to use software applications and systems.
  • Driving license and access to a vehicle, with a willingness to travel as required.

What We Offer

  • A competitive salary and benefits package, including a pension scheme and life assurance.
  • Opportunities for professional development and training, to enhance your skills and career prospects.
  • A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
  • A chance to make a positive impact on the lives of our customers, and contribute to the success of Sanctuary Group.

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