Concierge

2 days ago


East Dereham, Norfolk, United Kingdom Sanctuary Group Full time
Job Title: Concierge

Job Summary:

We are seeking a skilled and compassionate Concierge to join our team at Sanctuary Supported Living. As a Concierge, you will be the first point of contact for our customers, providing a warm and welcoming experience. You will be responsible for developing good relationships with customers, helping them develop life skills, and ensuring the security of the service is maintained.

Key Responsibilities:

  • Provide exceptional customer service, responding to queries and concerns in a timely and professional manner.
  • Develop and maintain positive relationships with customers, helping them to achieve their goals and aspirations.
  • Contribute to the overall security and safety of the service, including conducting fire safety checks and ensuring the security of the premises.
  • Organize and participate in social activities, such as film nights, to promote a sense of community and well-being.
  • Write and update customer notes, maintaining accurate and up-to-date records.

Requirements:

  • Experience of working with vulnerable adults, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • Basic IT skills, including the use of Microsoft Office and other software applications.
  • Driving license and access to a vehicle, with a willingness to use it for work-related purposes.

What We Offer:

  • A competitive salary and benefits package, including a pension scheme and life assurance.
  • Opportunities for professional development and training, to help you achieve your career goals.
  • A supportive and inclusive work environment, with a strong focus on customer care and well-being.
  • A range of employee benefits, including discounts and rewards from major retailers.

About Us:

Sanctuary Supported Living is a national organization, providing a range of housing, care, and support services to vulnerable adults. We are committed to delivering high-quality services, with a focus on customer care and well-being. Our team is passionate about making a positive difference in the lives of our customers, and we are seeking like-minded individuals to join us.


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