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Night Concierge

2 months ago

East London, United Kingdom Rendall and Rittner Full time
About the Role

We are seeking a highly skilled and experienced Night Concierge to join our team at Rendall & Rittner, a leading Residential Leasehold Property Management company. As a Night Concierge, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a safe and welcoming environment at all times.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to residents and guests, responding to queries and resolving issues in a timely and professional manner.
  • Team Leadership: Lead and motivate the team to deliver high-quality service, ensuring a positive and safe environment for all.
  • Problem-Solving: Proactively identify and resolve issues, using your expertise to drive the performance of the development.
  • Communication: Communicate effectively with residents, guests, and external contractors, handling feedback and complaints in a professional and courteous manner.
  • Teamwork: Work collaboratively with the team to achieve common goals, building strong working relationships and supporting colleagues as needed.
Requirements
  • Experience: Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Qualifications: Relevant qualifications or certifications in customer service, hospitality, or a related field.
About Rendall & Rittner

Rendall & Rittner is a leading Residential Leasehold Property Management company, dedicated to delivering exceptional service to our residents and clients. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.