Ecommerce Operations Lead
7 days ago
We are a pioneering online business that has been thriving in the digital space for over 15 years. Our founding team has a proven track record of growing and consulting numerous companies to 8-figure brands. Our current ecommerce venture has experienced exponential growth, reaching $1M in monthly revenue within just 6 months. We are now expanding our operations in the USA and planning for global expansion. As a bootstrapped company, we have achieved this success without any external investors. Our goal is to reach $100M in revenue within a couple of years. We are a results-driven team that believes in the importance of continuous testing, evolution, and adaptation to stay ahead of the competition. Our team is open-minded and values extreme ownership.
What We Offer- Challenging and interesting projects that drive growth and innovation
- A strong and open-minded team that values transparency and collaboration
- A dynamic and ever-evolving work environment that fosters growth and development
- The freedom to make decisions and take ownership of your work
- A fully remote team with flexible working hours that accommodate client and team needs
- A non-corporate culture that encourages creativity and experimentation
- A results-oriented environment that values performance and achievement
- Continuous Improvement - We believe in lifelong learning and growth. We implement new ideas and strategies to stay ahead of the competition.
- Extreme Ownership - We take ownership of our decisions and actions. We solve problems and overcome obstacles without blaming others.
- Grit - We are resilient and persevering. We don't give up in the face of challenges and obstacles.
- Performance Driven - We focus on achieving results and delivering high-quality work. We don't just talk about it, we make it happen.
- Integrity - We operate with transparency and honesty. We value feedback and constructive criticism.
- Exceptional Team - We believe in the power of teamwork and collaboration. We work together to achieve greatness.
The Ecommerce Operations Specialist/Manager will be responsible for managing all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance. This role will ensure a seamless customer journey, maximize profitability, and maintain efficient processes and policies.
Key Responsibilities- Manage all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance
- Develop and execute sales and marketing strategies to drive growth and revenue
- Implement and utilize ecommerce tools, software, and technologies to optimize operations
- Ensure day-to-day website operations and platform are running smoothly from a technical perspective
- Develop and manage dashboards, reporting structures, and key performance indicators (KPIs) to measure success
- Automate all aspects of the website and ecommerce operations using APIs and plugins
- Anticipate and mitigate risk factors across operations, and develop business continuity plans
- Elevate business profitability based on set goals and objectives using marketing and branding strategies
- Analyze metrics and data to inform business decisions and optimize operations
- Manage inventories, refunds, customer support, and pricing
- Develop and maintain processes, procedures, and policies to ensure compliance and efficiency
- Minimum of 5 years of experience in ecommerce operations
- Fluent in English (speaking, writing, and reading)
- Good experience with supply chain, procurement, logistics, and warehouse management
- Experience in the business-to-consumer (B2C) digital retail market within the ecommerce space
- Agile and able to work in a fast-paced environment
- Experience in managing stakeholders, client relations, and vendor management
- Excellent communication and presentation skills, time management, and ability to multitask
- Good with project management, reporting, data analysis, and dashboard management
- Able to work within the EU timezone
- Proficiency in website management platforms (e.g., Shopify)
- Knowledge of sales and marketing strategies for ecommerce
- Experience with implementing and utilizing ecommerce tools, software, and technologies
- Familiarity with CMS blocks and website navigation
- Understanding of customer journey analysis and optimization
- Ability to develop and manage dashboards, reporting structures, and KPIs
- Knowledge of API integration and plugin utilization for automation
- Experience in risk assessment and business continuity management
- Expertise in leveraging social media and SEO for marketing and branding
- Strong analytical skills for data analysis, marketing reports, and profit margin assessment
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