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Ecommerce Director

2 months ago

London, Greater London, United Kingdom Hyered Full time

About Hyered

Hyered is a global entertainment company that is passionate about delivering exceptional customer experiences across multiple digital stores.

Job Summary

We are seeking an experienced Ecommerce Director to lead our end-to-end eCommerce operations and drive operational excellence across our vast eCommerce ecosystem.

Key Responsibilities

  • Lead the development and implementation of a customer-first approach to drive continuous improvement across inventory, fulfilment, and service KPIs.
  • Manage operations, delivery processes, and logistics partners to ensure seamless customer experiences.
  • Oversee all eCommerce stores and develop strategies to enhance consumer satisfaction.
  • Collaborate with senior stakeholders to drive innovation in customer service and operational strategy.
  • Develop and implement processes to drive operational excellence and efficiency.
  • Lead cross-functional teams to drive business growth and improve customer satisfaction.

Requirements

  • Minimum 5 years of experience in Ecommerce operations or a related field.
  • Proven track record of managing end-to-end eCommerce operations and driving business growth.
  • Strong project management and leadership skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.