Customer Service Liaison

17 hours ago

Royal Wootton Bassett, Wiltshire, United Kingdom Collab Talent Solutions Ltd Full time
Job Summary

We are seeking a highly motivated and enthusiastic Customer Communications Executive to join our team at Collab Talent Solutions Ltd. The primary objective of this role is to protect the holiday experiences of our valued customers by amending their existing holiday as a result of adjustments made by our suppliers.

Key Responsibilities
  • To engage with customers prior to travel to amend packages for as a result of adjustments made by our suppliers to flights, cabins, hotels or tours.
  • To communicate with suppliers to request and confirm availability for alternative elements.
  • To understand supplier costings and customer needs and expectations to deliver excellent customer support throughout.
  • To produce accurate admin work to complete any action taken.
  • To be proactive in solving the customers' issues, maintaining high standards of service at all times.
  • To have an excellent understanding of packages to enable effective recommendations of holiday changes.
Requirements
  • Highly motivated and enthusiastic on delivering excellent customer service.
  • Ability to work flexible shift patterns including potential nightshifts (as required).
  • Knowledge of customer service principles.

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