Customer Service Manager

5 days ago

Royal Wootton Bassett, Wiltshire, United Kingdom Membership Bespoke Full time

Job Title: Customer Service Manager

Job Type: Part-time, Ongoing

Location: Home Based (UK)

Hourly Rate: £13.38

About the Role:

We are seeking a highly skilled Customer Service Manager to join our team at Membership Bespoke. As a Customer Service Manager, you will be responsible for providing exceptional customer service to our members, learners, and prospective applicants.

Main Responsibilities:

  • Professional Membership:
    • Manage and administer course accreditation applications and re-accreditation processes
    • Raise invoices for annual licence fees and process and record course content changes
  • Training and Degree Course Accreditation:
    • Plan, schedule, and conduct consultations and online information sessions
    • Support the development of additional guidance and online application portals
    • Recruit, train, and onboard assessors
  • Registered Consultancies:
    • Offer guidance to members, verbally, in written documentation, and online sessions
    • Ensure all member engagement touchpoints and leads for membership, consultancy, and course accreditation are logged in our Association Management System
  • Membership and Learner Services:
    • Organise and run online and in-person member events
    • Assist with member calls and update and maintain the Learning Management System
    • Respond to learning and professional development-related inquiries

Requirements:

  • Minimum of 4 NVQ Level 2, GCSE grades 4 and above, O Level grade C and above, or equivalent qualifications
  • Proficient presentation skills, online and in-person
  • Detailed understanding of Association Management Systems or databases and the needs of data management
  • Strong organisational skills to ensure multiple projects and deadlines are achieved

What We Offer:

We offer a competitive hourly rate and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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