Customer Service Director

7 days ago

Royal Wootton Bassett, Wiltshire, United Kingdom MEMBERSHIP BESPOKE Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Membership Bespoke. As a key member of our organization, you will be responsible for providing exceptional customer service to our members, learners, and prospective applicants.

Main Responsibilities
  • Membership Management: Manage and administer professional membership applications, ensuring that all processes are followed and interactions are recorded in our Association Management System (AMS).
  • Training and Degree Course Accreditation: Manage and administer course accreditation applications and re-accreditation processes, including raising invoices for annual license fees and processing course content changes.
  • Registered Consultancies: Manage and administer accreditation applications and re-accreditation processes for registered consultancies, including subscription renewals.
  • Customer Support: Provide first-point-of-contact support for incoming applications and queries, including planning, scheduling, and conducting consultations and online information sessions.
  • Guidance and Support: Offer guidance and support to members, verbally, in written documentation, and online sessions, ensuring that all member engagement touchpoints and leads are logged in AMS.
  • Membership and Learner Services: Organize and run online and in-person member events, assist with member calls, update and maintain the Learning Management System, and respond to learning and professional development-related inquiries.
Essential Skills
  • Minimum of 4 NVQ Level 2, GCSE grades 4 and above, O Level grade C and above, or equivalent qualifications.
  • Advanced IT competencies: Office Suite (Outlook, Excel, PowerPoint, Word, Teams).
  • Proficient presentation skills, online and in person.
  • Excellent written and verbal communication skills.
  • Detailed understanding of AMS or databases and the needs of data management.
  • Strong organizational skills to ensure multiple projects and deadlines are achieved.
  • Prominent level of accuracy and diligence, and excellent attention to detail.
  • A professional manner and attitude, approachable and friendly.

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