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Service Coordinator

2 months ago

Tiverton, Devon, United Kingdom dormakaba Full time

Are you a practical, organized, and capable individual who thrives in a fast-paced environment and enjoys solving complex problems?

We are seeking a skilled Service Coordinator to join our team at dormakaba. As a key member of our operations team, you will play a vital role in ensuring the successful delivery of our services to our customers.

A Job That Matters: Your Responsibilities

In this role, you will work closely with our field service technicians to plan, prioritize, and organize their day-to-day operations. You will be responsible for building strong relationships with our technicians, as well as our customers, to ensure that we meet their expectations and deliver exceptional service.

You will be the point of contact for customers, arranging visits, communicating changes, and coordinating the delivery of equipment and materials. This role requires someone who is adaptable, able to work in a pressurized environment, and has excellent problem-solving skills.

Experience That Matters: Your Skills

We are looking for someone with:

  • Excellent customer service skills, with the ability to communicate clearly and effectively with internal and external clients.
  • IT literacy, with knowledge of MS Office products and experience with CRM packages, such as Servicemax, is a plus.
  • Proven ability to work in a fast-paced environment, with a calm and confident manner, and a positive attitude.

A Workplace That Matters: A Fulfilling Career

At dormakaba, we offer a dynamic and supportive work environment, with opportunities for development and growth. We care for our employees, offering a range of benefits, including a competitive salary, quarterly bonus scheme, and a comprehensive pension plan.

Is this the right opportunity for you? Apply today to join our team and be part of a company that values its employees and strives for excellence in customer service.