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Sales Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom SelectStaff Recruitment Full time

Job Summary:

SelectStaff Recruitment is seeking an experienced Sales Support Specialist to join our client's well-established team. As a Sales Support Specialist, you will provide administrative support to the Sales Team, ensuring seamless communication and efficient sales processes.

Key Responsibilities:

  • Manage inbound calls and triage to the Sales Team, as required.
  • Contact intermediaries by phone for selected renewals.
  • Support and manage renewal follow-up activity, including outstanding decisions.
  • Manage general queries and supplier questionnaires.
  • Responsible for post-onboarding, mid-term, and post-renewal intermediary calls, capture, and record client satisfaction.
  • Support the Sales Team with recording and reporting of sales activity.
  • Liaise with other functions within the business to ensure effective communication, timely resolution, and best customer experience.
  • Support sales meeting preparation and minutes along with other administration support where required.
  • Support sales projects and actively contribute to the continuous improvement of the sales process and function.

Requirements:

  • Administration experience in the private medical insurance market or financial services sector will be beneficial.
  • Sales experience preferred.
  • Excellent organisation and communication skills.
  • Clear and professional telephone manner.
  • Able to build rapport and successful relationships.
  • Customer-centric.
  • Work well as part of a team.
  • Self-motivated and results-driven.

Benefits:

  • Company pension scheme (auto-enrolled)
  • Voluntary dental after completion of probationary period
  • PMI after 6 months
  • Performance-related bonus scheme (subject to bonus scheme rules)
  • 23 days holiday per year
  • Monday to Friday 9:00am - 5:00pm