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Front Desk Associate

2 months ago

Cardiff, Cardiff, United Kingdom Future Inn Cardiff Full time
The Role

We are currently seeking a skilled Receptionist to join our team at Future Inn Cardiff. As a Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities:

* Greet and assist guests, responding to their inquiries and resolving any issues in a timely and professional manner
* Manage front desk operations, including check-in, check-out, and room assignments
* Maintain accurate records and reports, ensuring compliance with company policies and procedures
* Provide information and recommendations to guests on hotel amenities, services, and local attractions
* Collaborate with other departments to ensure seamless guest experiences

Requirements:

* Excellent communication and interpersonal skills
* Ability to work in a team environment and adapt to changing priorities
* Proficiency in Microsoft Office and database management
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.