Client Relations Coordinator
3 weeks ago
Join us, we're an Investors in People Silver Standard Company
Ground Control is a vibrant and expanding organization dedicated to improving the world around us. We are currently in search of a driven and meticulous individual to become part of our team as a Client Relations Coordinator.
In this pivotal role, you will facilitate effective communication and provide essential support to both internal teams and external clients. Your primary responsibilities will include managing phone inquiries, delivering first-line support, overseeing the inbox, and addressing various requests. This position requires a proactive and well-organized individual who excels in a dynamic work environment.
Key Responsibilities:
Manage the system inbox, promptly assigning tasks to yourself and colleagues within the same working day. Respond to first-line inquiries from both internal and external sources, ensuring a high call response rate. Conduct ongoing maintenance of the system. Address queries within a specified timeframe. Assist account managers with additional work conversions. Update client portals regularly. Take minutes during meetings. Support invoicing processes.What We Provide:
At Ground Control, we strive to cultivate an inspiring workplace and recognize our employees for their dedication. We offer a comprehensive benefits package designed to help you reach your full potential, and we take pride in being acknowledged as a great place to work:
Awards and Recognition
We have achieved 'world-class' status for employee engagement in recent evaluations, ranking among the top companies. Certified B-Corp Accredited, we have met rigorous social and environmental standards reflecting our commitment to sustainable practices. We actively support various inclusion initiatives and are recognized for our commitment to diversity. A portion of our profits is invested into sustainability and environmental projects. We have set ambitious goals for environmental sustainability, including tree planting and achieving carbon neutrality. Employees are offered personal volunteering days with matched fundraising efforts.Additional Benefits
Access to gym facilities or subsidized memberships. Various employee support programs and wellness initiatives. Opportunities for professional development and training. Flexible working arrangements to promote work-life balance. Financial incentives, including bonus schemes and employee share options.Our Work Culture:
We prioritize people in all our endeavors. We embrace a culture that values diversity and recognizes the unique contributions of every individual. We believe that diversity fosters innovation, which in turn drives success. Together, we will care for each other, our communities, and the environment.
Ideal Candidate:
We are looking for a positive and dynamic individual to join our team, particularly those who possess:
Prior experience in administrative and customer service roles within a fast-paced setting. Strong communication skills and the ability to handle high call volumes. Exceptional attention to detail. Resilience and a positive attitude under pressure. Proficiency in Microsoft Excel. Familiarity with D365 is a plus.Agency Notice
Ground Control does not accept unsolicited agency resumes. Please refrain from forwarding resumes to our job alias or any other company location.
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