Customer Service Manager

1 week ago


East Anglia, United Kingdom Membership Bespoke Full time £13 - £15

Job Title: Customer Service Manager

Job Summary:

Membership Bespoke is seeking a highly skilled Customer Service Manager to provide exceptional customer service to our members, learners, and prospective applicants. The successful candidate will be responsible for managing the administration of our accreditation processes, ensuring our rules and regulations are followed, and providing guidance and support to prospective applicants and assessors.

Main Responsibilities:

  • Training and Degree Course Accreditation:
    • Manage and administer course accreditation application and re-accreditation processes
    • Raise invoices for annual licence fees
    • Process and record course content changes
  • Registered Consultancies:
    • Plan, schedule, and conduct consultations
    • Run online information sessions
    • Support the development of additional guidance and online application portals
    • Recruit, train, and onboard assessors
    • Offer guidance to members, verbally, in written documentation, and online sessions
  • Membership and Learner Services:
    • Organize and run online and in-person member events
    • Assist with member calls
    • Update and maintain the Learning Management System
    • Respond to learning and professional development-related inquiries

Requirements:

  • Minimum of 4 NVQ Level 2, GCSE grades 4 and above, O Level grade C and above, or equivalent qualifications
  • Advanced Office Suite skills (Outlook, Excel, PowerPoint, Word, Teams)
  • Proficient presentation skills, online and in-person
  • Detailed understanding of ASM or databases and the needs of data management
  • Strong organizational skills to ensure multiple projects and deadlines are achieved

About Membership Bespoke:

Membership Bespoke is a professional membership organization that provides a dedicated service tailored to the needs of trade associations, unions, professional, and regulatory bodies. We are committed to equality and diversity and welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



  • East Anglia, United Kingdom Alexander Steele Recruitment Full time £50,000 - £60,000

    Job Title: Technical Customer Service ManagerJob Description:A leading recruitment agency, Alexander Steele Recruitment, is supporting a multi-site chilled food manufacturer in appointing a Customer Technical Manager at their large facility. This role will provide a comprehensive technical service to key retailer accounts, ensuring exceptional standards of...


  • East Anglia, United Kingdom Alexander Steele Recruitment Full time £50,000 - £60,000

    Job Title: Technical Customer Service ManagerJob Description:A leading recruitment agency, Alexander Steele Recruitment, is supporting a multi-site chilled food manufacturer in appointing a Customer Technical Manager at their large facility. This role will provide a comprehensive technical service to key retailer accounts, ensuring exceptional standards of...


  • East Anglia, United Kingdom Corona Energy Full time

    About the RoleWe are seeking a highly skilled Customer Service Account Manager to join our rapidly growing corporate customer service department. As a key member of our team, you will be responsible for managing a portfolio of corporate customers, ensuring their interactions with our business are of the highest standards.Key ResponsibilitiesManage a...


  • East Anglia, United Kingdom FirstPort (UK) Full time £23,571

    About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at FirstPort (UK). As a key member of our Property Management team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and expert advice to customers through various...


  • East Anglia, United Kingdom FirstPort (UK) Full time £23,571

    About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at FirstPort (UK). As a key member of our Property Management department, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and expert advice to customers through various...


  • East Anglia, United Kingdom FirstPort (UK) Full time £23,571

    About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at FirstPort (UK). As a key member of our Property Management department, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and expert advice to customers through various...


  • East Anglia, United Kingdom FirstPort (UK) Full time £23,571

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Property Management team, you will be responsible for delivering exceptional customer service and support to our residents and stakeholders.Key ResponsibilitiesProvide timely and expert advice to...


  • East Anglia, United Kingdom FirstPort (UK) Full time £23,571

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Property Management team, you will be responsible for delivering exceptional customer service and support to our residents and stakeholders.Key ResponsibilitiesProvide timely and expert advice to...


  • East Anglia, United Kingdom Sofa Club Full time

    About the RoleWe are seeking an experienced professional to lead our customer support strategy and improve our after-sales service. As the Head of Customer Experience and Operations, you will be responsible for creating an industry-leading customer care reputation, ensuring our customers receive unparalleled support and service.Key ResponsibilitiesDevelop...


  • East Anglia, United Kingdom Premier Work Support Full time

    About the RolePremier Work Support is seeking a highly motivated and experienced Customer Service Executive to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in the freight forwarding industry.Key ResponsibilitiesDevelop and maintain strong relationships with...


  • East Anglia, United Kingdom Membership Bespoke Full time £13 - £15

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Membership Bespoke. As a key member of our organization, you will be responsible for providing exceptional customer service to our members, learners, and prospective applicants.Main ResponsibilitiesMembership AdministrationManage and administer...


  • East Anglia, United Kingdom PIE Recruitment Full time

    About the Role:Pie Recruitment is seeking a highly skilled Customer Service Team Lead to join our client's growing customer services division. As a key member of the team, you will play a vital role in developing and implementing customer service policies, training staff to meet customer expectations, and managing a team of customer services staff.Key...


  • East Anglia, United Kingdom PIE Recruitment Full time

    About the Role:Pie Recruitment is seeking a highly skilled Customer Service Team Lead to join our client's growing customer services division. As a key member of the team, you will play a vital role in developing and implementing customer service policies, training staff to meet customer expectations, and managing a team of customer services staff.Key...


  • East Anglia, United Kingdom PIE Recruitment Full time

    About the Role:Pie Recruitment is seeking a highly skilled Customer Service Team Lead to join our client's growing customer services division. As a key member of the team, you will play a vital role in developing and implementing customer service policies, training staff to meet customer expectations, and managing a team of customer services staff.Key...


  • East Anglia, United Kingdom PIE Recruitment Full time

    Job Title: Customer Service Team LeadAbout the Role:The Customer Service Team Lead position represents an excellent opportunity to join a true market leader in the leasing industry, providing industry-leading vehicle solutions and services to businesses throughout the UK. As a key member of the customer services division, you will play a vital role in...


  • East Anglia, United Kingdom PIE Recruitment Full time

    Job Title: Customer Service Team LeadAbout the Role:The Customer Service Team Lead position represents an excellent opportunity to join a true market leader in the leasing industry, providing industry-leading vehicle solutions and services to businesses throughout the UK. As a key member of the customer services division, you will play a vital role in...


  • East Anglia, United Kingdom GRIDSERVE Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Forecourt Operations team as a Customer Service Representative at our brand-new Stevenage Electric Forecourt.Key ResponsibilitiesDeliver exceptional customer experiences and ensure brand standards and customer service levels are achieved.Drive lead generation into...


  • East Anglia, United Kingdom GRIDSERVE Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Forecourt Operations team as a Customer Service Representative at our brand-new Stevenage Electric Forecourt.Key ResponsibilitiesDeliver exceptional customer experiences and ensure brand standards and customer service levels are achieved.Drive lead generation into...


  • East Anglia, United Kingdom GRIDSERVE Full time

    About GRIDSERVEGRIDSERVE is a pioneering sustainable energy company that is committed to delivering net zero transport at the speed and scale the climate crisis requires. We are a forward-thinking business that is passionate about making a positive impact on the environment.Job OverviewWe are seeking a highly motivated and customer-focused individual to join...


  • East Anglia, United Kingdom GRIDSERVE Full time

    About GRIDSERVEGRIDSERVE is a pioneering sustainable energy company that is committed to delivering net zero transport at the speed and scale the climate crisis requires. We are a forward-thinking business that is passionate about making a positive impact on the environment.Job OverviewWe are seeking a highly motivated and customer-focused individual to join...