Technical Customer Service Manager
3 days ago
Job Title: Technical Customer Service Manager
Job Description:
A leading recruitment agency, Alexander Steele Recruitment, is supporting a multi-site chilled food manufacturer in appointing a Customer Technical Manager at their large facility. This role will provide a comprehensive technical service to key retailer accounts, ensuring exceptional standards of integrity, food safety, and legality for both the company and customer.
Key Responsibilities:
- Visit customer sites and host customer visits to suppliers and at the business facility.
- Manage customer specifications.
- Creation and maintenance of technical policies in line with customer policies and procedures.
- Manage NPD and Innovation projects for key customers, working closely with product developers, suppliers, and procurement to formulate and deliver.
- Facilitate and provide technical support with the launch of products.
Requirements:
- At least 3 years of experience working in a Customer Technical role.
- Experience working with major UK retailers (Tesco, M&S, JS, etc.).
- A degree in Food Science or equivalent.
- The ability to manage projects and improve processes.
- Significant experience of food safety and quality management systems, including HACCP, and complaint handling.
Benefits:
- A salary of £50,000 - £60,000 depending on experience.
- An attractive bonus.
- 33 days holiday.
- Matched company pension.
- Healthcare scheme.
- Excellent career growth and development opportunities.
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