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Professional Services Engineer

2 months ago

East Anglia, United Kingdom Custom Intelligent Security Full time

Job Summary:

Custom Intelligent Security is seeking a highly skilled Professional Services Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our clients.

Key Responsibilities:

  • Implement new technical processes and procedures to improve team efficiency and effectiveness.
  • Manage and execute technical projects, including system migrations, upgrades, and remote support.
  • Develop and maintain project plans, coordinate with cross-functional teams, and mitigate risks.
  • Design and implement customized solutions to meet client needs, including scripting and software development.
  • Serve as a point of escalation for complex technical issues and provide expert-level support to clients.
  • Collaborate with commercial and aftercare teams to ensure seamless technical support.

Required Skills:

  • Strong technical expertise in security products, SQL, networks, SaaS, and Windows troubleshooting.
  • Excellent organizational and communication skills, with a can-do attitude.
  • Experience with MS Office and Structured Cabling Systems.

Desired Skills:

  • Certifications in security products, such as Genetec, Lenel, Gallagher, and CCURE 9000.
  • Proficiency in programming languages, including MS SQL, JavaScript, Python, C++, and PowerShell.
  • Experience with SDKs, APIs, and AXIS.

What We Offer:

  • 24 days annual leave plus bank holidays.
  • A comprehensive rewards and healthcare package.
  • Hybrid working arrangements.
  • A company pension scheme.
  • Ongoing training and development opportunities.