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Technical Field Service Engineer

2 months ago

East Anglia, United Kingdom DCS Technology Full time

Job Title: Technical Field Service Engineer

Company: DCS Technology

Job Summary:

We are seeking an experienced Field Service Engineer to lead our installations team. As a Technical Field Service Engineer, you will be responsible for installing and configuring point of sale hardware and software systems at customer locations, ensuring they are properly integrated with existing infrastructure.

Key Responsibilities:

  • Installation and Setup: Install and configure point of sale hardware and software systems at customer locations, ensuring they are properly integrated with existing infrastructure.
  • Maintenance and Repairs: Perform routine maintenance, troubleshoot hardware and software issues, and make necessary repairs to ensure uninterrupted system functionality.
  • Training and Support: Provide training and support to end-users and employees on how to use and troubleshoot the point-of-sale systems effectively.
  • Technical Expertise: Stay up to date with the latest advancements in point-of-sale technology and remain proficient in diagnosing and resolving technical issues.
  • Maintenance of Accurate Records: Maintain accurate records of service calls, inventory, and equipment status, and provide timely reports to the service team and management.
  • Customer Relations: Foster positive customer relationships by delivering exceptional service, resolving customer inquiries and issues promptly, and maintaining a professional and courteous demeanor.

Requirements:

  • Experience in point of sale technology and hardware installation and configuration.
  • Strong technical skills and ability to troubleshoot hardware and software issues.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.