Process Enhancement Lead
7 days ago
Service Improvement Lead Role at CBSbutler
CBSbutler is seeking a highly skilled Service Improvement Lead to join our team. As a Service Improvement Lead, you will play a critical role in driving continuous service improvement initiatives across our organization.
Key Responsibilities:
- Develop and implement strategies to improve service quality, efficiency, and effectiveness
- Collaborate with cross-functional teams to identify and prioritize service improvement opportunities
- Design and implement process improvements to enhance service delivery
- Provide regular reporting and status updates to senior management
- Support cost reduction initiatives and service reviews
Requirements:
- Proven experience in IT service management and process improvement
- Strong project management skills and experience
- Excellent stakeholder management and communication skills
Desirable Skills:
- Understanding of ITIL service management framework
What We Offer:
CBSbutler offers a competitive compensation package, including a pension scheme, annual leave allowance, and a share incentive plan. You will also have access to additional benefits such as flexible working, an employee assistance program, and employee discounts.
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