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Process Enhancement Lead

2 months ago

Preston, Lancashire, United Kingdom CBSbutler Full time
Job Overview

**Service Improvement Lead**

CBSbutler is seeking a highly skilled Service Improvement Lead to join our team. As a key member of our organization, you will be responsible for driving continuous service improvement initiatives that enhance the delivery of our AIR-ERP service.

  • **Key Responsibilities:**
  • Develop and maintain a comprehensive service model and associated process documentation to ensure seamless service delivery.
  • Coordinate and integrate support processes across associated service suppliers to ensure alignment and efficiency.
  • Provide regular reporting and status updates to the management team to ensure transparency and accountability.
  • Support cost reduction activities and implement process improvements to optimize resource allocation.
  • Collaborate with stakeholders to ensure successful service reviews and the effective implementation of agreed service changes.
Requirements

**Essential Skills and Experience:**

  • Proven experience in IT support processes and a service-oriented background.
  • Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent stakeholder management skills with the ability to communicate effectively with senior stakeholders.

**Desirable Skills and Experience:**

  • Familiarity with ITIL service models and service management principles.
What We Offer

CBSbutler offers a competitive benefits package, including a pension scheme, enhanced annual leave allowance, and a Company contributed Share Incentive Plan. You will also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work, and employee discounts. Additionally, you may be eligible for an annual incentive.