Health Advisor

16 hours ago

Crawley, West Sussex, United Kingdom SECamb Full time

About the Role

We are seeking a skilled and compassionate Health Advisor to join our team at South East Coast Ambulance Service NHS Foundation Trust (SECAMB). As a Health Advisor, you will be the first point of contact for patients calling our 111 service, providing vital support and guidance to those in need.

Key Responsibilities

  • Provide empathetic and effective communication to patients, addressing their concerns and needs.
  • Use the NHS Pathways system to assess and respond to a wide range of situations, from minor illnesses to life-threatening emergencies.
  • Work collaboratively with colleagues to ensure seamless patient care and support.
  • Develop strong relationships with patients, families, and carers to provide ongoing support and guidance.

Requirements

  • GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4).
  • Previous experience working and communicating with the public, with a strong ability to build rapport and provide excellent customer service.
  • Strong IT skills and ability to work in a computer-based role.
  • Ability to work well within a team and independently, with a high level of personal commitment to facilitate the delivery of a patient-focused service.

What We Offer

  • Competitive salary of £24,071 - £25,674 with the earning potential of up to £28,000 per annum.
  • Unsocial hours enhancements for all hours worked between 8pm and 6am Monday - Friday and all-day Saturday.
  • Generous NHS Pension Scheme.
  • 35 days' annual leave inclusive of Bank Holidays (pro rata).
  • Free parking and access to Blue Light discounts.
  • Award-winning Wellbeing hub and staff networks.
  • Training and development opportunities to support your career growth.

Training and Development

We will provide full training in a warm, friendly environment in our NHS 111 Call Centre. Our comprehensive training programme includes:

  • 9 weeks of training, including classroom, observing, and mentoring periods.
  • Full-time training for part-time applicants, with a 'must' attend policy and no annual leave permitted during this period.

Why Work at SECAMB?

At South East Coast Ambulance Service NHS Foundation Trust, we are committed to providing exceptional patient care and support. As a Health Advisor, you will be part of a dynamic team that makes a real difference in people's lives. We offer a supportive and inclusive work environment, with opportunities for career growth and development.

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