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Health Advisor

2 months ago

Crawley, West Sussex, United Kingdom SECamb Full time
About the Role

We are seeking a skilled and compassionate Health Advisor to join our team at South East Coast Ambulance Service NHS Foundation Trust (SECAMB). As a Health Advisor, you will be the first point of contact for patients calling our 111 service, providing vital support and guidance to those in need.

Key Responsibilities
  • Provide empathetic and effective communication to patients, addressing their concerns and needs.
  • Use the NHS Pathways system to assess and respond to a wide range of situations, from minor illnesses to life-threatening emergencies.
  • Work collaboratively with colleagues to ensure seamless patient care and efficient service delivery.
  • Develop and maintain strong relationships with patients, families, and healthcare professionals.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  • Strong problem-solving and decision-making skills, with a focus on patient-centered care.
  • Ability to work effectively in a team environment, with a flexible and adaptable approach.
  • GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4).
What We Offer

As a Health Advisor with SECAMB, you can expect:

  • A competitive salary of £24,071 - £25,674, with the potential to earn up to £28,000 per annum.
  • Unsocial hours enhancements, including a shift bonus for working evenings, weekends, and public holidays.
  • A comprehensive training program, including classroom, mentoring, and on-the-job training.
  • Opportunities for career development and progression within the trust.
Why Work for SECAMB?

At South East Coast Ambulance Service NHS Foundation Trust, we are committed to delivering high-quality patient care and improving health outcomes. As a Health Advisor, you will be part of a dynamic and supportive team, working together to make a real difference in the lives of our patients.