Supervisor / Floor Manager - Customer Experience Expert

6 days ago

London, Greater London, United Kingdom Cinquecento Group Limited Full time

About the Role

We are seeking an exceptional Supervisor/Floor Manager to join our team at Cinquecento Group Limited.

The Supervisor/Floor Manager will be responsible for creating unforgettable customer experiences by leading a team of food service professionals.

Key Responsibilities

  • Oversee team members to ensure they prepare food and beverages according to customer specifications.
  • Communicate effectively with customers to build strong relationships and deliver exceptional service.
  • Manage a team of food service professionals, providing guidance and support to ensure seamless operations.
  • Ensure adherence to health and safety protocols and other operational requirements.

Requirements

  • Proven experience in managing teams and supervising food service operations.
  • Ability to provide exceptional customer service through amazing food and beverage offerings.
  • Enthusiasm and a 'can-do' attitude, with a focus on delivering results.
  • Ability to work well under pressure and maintain a positive attitude.
  • Smart and professional appearance, with excellent communication skills.
  • Self-motivated and able to learn and adapt quickly.
  • Punctual and reliable, with strong organizational skills.
  • Great problem-solving skills and sound judgment.

Cinquecento Group Limited Employee Benefits

  • Cinquecento 25% family dining discount.
  • Free meals for each full shift worked.
  • Access to Paycare health wellbeing services and Wage Stream financial wellbeing services.
  • Performance-related bonuses and tronc/gratuities.
  • Pension scheme (subject to eligibility).
  • Full training and certification on health and safety, food courses, and wines.
  • Opportunity to learn about traditional Italian cuisine.
  • Career development opportunities.
  • Full uniform and locker provided.

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