Customer Experience and Operations Supervisor

2 months ago

London, Greater London, United Kingdom Market Halls Full time

Job Summary

We are seeking a highly motivated and experienced Supervisor to join our team at Market Halls. As a Supervisor, you will play a key role in supporting the management team in delivering exceptional customer service and leading our team on the bar and floor.

Key Responsibilities

  • Support the management team in ensuring high standards of customer service and experience.
  • Lead and motivate our team to achieve excellent results and meet targets.
  • Assist with staffing requirements, training, and operational needs.
  • Contribute to the development and implementation of new ideas and initiatives.
  • Work closely with colleagues to maintain a positive and inclusive work environment.

What We Offer

  • A competitive salary ranging from £13.50 to £14.00 per hour (depending on experience).
  • Access to Hospitality rewards, a unique benefits platform offering exclusive discounts and a 24/7 confidential mental health support hotline.
  • A 25% discount on all MH trade stands.
  • Unlimited hot beverages during shifts and delicious food to keep you energized.
  • A comprehensive training and development program, including coaching, mentoring, workshops, and project involvement.
  • Standard benefits, including 28 days of paid holiday and an additional paid day off for your birthday.

Our Culture

We are a dynamic and growing company that values our employees and strives to create a positive and inclusive work environment. We are passionate about delivering exceptional customer service and leading our team to achieve excellence.

What We're Looking For

  • A team player with excellent communication and leadership skills.
  • Experience in a customer-facing role, preferably in the hospitality industry.
  • Able to work flexibly and adapt to changing situations.
  • Passionate about delivering exceptional customer service and leading a team to achieve excellence.

Equal Opportunities Employer

We are an equal opportunities employer and celebrate diversity. We are committed to building an inclusive environment for all employees.

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