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Sales Floor Supervisor

2 months ago


London, Greater London, United Kingdom Tapestry Full time

Store Operations Supervisor

Core Responsibilities

The Store Operations Supervisor plays a crucial role in supporting store leadership by fostering a customer-centric atmosphere on the sales floor through outstanding supervision. As a vital member of the team, you will contribute to enhancing store efficiency and profitability by facilitating team cohesion, staff development, and adherence to all Tapestry standards.

We seek a remarkable Supervisor who leads through example, establishes a positive atmosphere on the sales floor, and provides constructive feedback to the store team, ensuring that Tapestry Service standards are consistently surpassed. In return, you will have the opportunity to guide an exceptional team and be part of a rapidly growing modern luxury brand with the potential for career advancement.

Candidate Profile

The ideal candidate will utilize their expertise to:

  • Foster a dynamic, sales-driven, and service-oriented environment;
  • Guarantee that all customers receive service in alignment with Tapestry's approach;
  • Motivate the team to achieve and exceed performance benchmarks;
  • Proactively address developmental needs;
  • Exhibit a confident and commanding presence on the sales floor;
  • Serve as an advocate for the team;
  • Build strong partnerships with team members;
  • Represent the brand appropriately in all interactions.

The successful candidate will possess:

  • Experience in a retail service setting in a management role;
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook;
  • Effective communication skills with customers and staff, along with the ability to navigate the sales environment;
  • Flexibility to work a varied schedule to meet business needs, including evenings, weekends, and public holidays.

Tapestry is an equal opportunity and affirmative action employer, committed to hiring and developing the best talent. All employment decisions are based on the qualifications of the applicant. For more information, please visit Tapestry.