Front Desk Associate

3 days ago


Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel and Resorts Full time

About the Role

This position is a key part of our hotel's operations, working on a flexible schedule to ensure seamless guest experiences.

As a Front Desk Associate for The Belfry Hotel & Resort, you will prioritize delivering exceptional service to all guests, addressing their needs and concerns in a professional and courteous manner.

Your responsibilities will include:

  • Managing the front desk area, ensuring efficient check-in and check-out processes
  • Registering guests, handling room assignments, and providing information on hotel amenities
  • Issuing room keys and ensuring adherence to hotel policies
  • Providing exceptional guest service, resolving issues promptly, and identifying opportunities to enhance the guest experience

About You

We are looking for a highly skilled and motivated individual with:

  • Excellent customer service skills, with a genuine passion for delivering outstanding experiences
  • Previous experience in a hotel or hospitality setting, although not essential
  • Ability to work effectively in a fast-paced environment, with a strong attention to detail

Belfry Benefits

We offer a range of benefits to support your well-being and career development:

  • Discounted gym membership and access to team-led fitness sessions
  • Team social events throughout the year
  • Belfry-wide wellness program with external speakers and workshops
  • Access to counseling and mental health support through The Burnt Chef Project
  • Wagestream access to track earnings and access wages when needed
  • Healthcare schemes, including life assurance and health cash-plans
  • Employee Assistance Program
  • Commitment to the Hotelier's Charter, demonstrating our dedication to our team members

Showing Appreciation

We value our team members and show our appreciation through:

  • Long service awards and additional paid holiday for long service
  • Reward vouchers and free meals on shift in our canteen
  • Annual Belfry awards and team appreciation events
  • Fantastic resort discounts across restaurants, bars, retail, and golf
  • Bed & Breakfast from £35 per room
  • Free staff parking and subsidized taxi service
  • Live-in accommodation for up to 3 months and relocation bonuses

Learning & Development

We invest in our team members' growth and development through:

  • Excellent training and career opportunities
  • Internal career pathways programs
  • Access to The Belfry Campus Learning
  • Commitment to developing our team through apprenticeship programs

Making a Difference

We are committed to making a positive impact through:

  • Belfry ESG committee, dedicated to delivering an environmentally sustainable business
  • Supporting industry, local, and national charities
  • Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes


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