Front Desk Associate

7 days ago


Sutton, Greater London, United Kingdom IBIS Full time
Job Summary

We are seeking a highly motivated and enthusiastic individual to join our team as a Hotel Team Member. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Guest Relations: Greet and welcome guests, providing a friendly and personal service to ensure a positive experience.
  • Administrative Support: Assist with administrative tasks, such as creating and maintaining reservations, and completing check-in and departure procedures.
  • Food and Beverage Service: Prepare and serve food and beverages in our outlet, ensuring high standards of quality and presentation.
  • Housekeeping and Maintenance: Maintain the cleanliness and tidiness of the working areas, ensuring a safe and healthy environment for guests and staff.
  • Problem Resolution: Handle guest complaints and remarks in a professional and courteous manner, providing a response as soon as possible.
Requirements
  • Personality and Attitude: A warm and welcoming personality, with a passion for delivering exceptional customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Flexibility and Adaptability: A flexible and adaptable approach, with the ability to work varied shifts and respond to changing situations.
What We Offer
  • Competitive Salary: £11.79 per hour.
  • Employee Benefits: Access to our employee benefit card, offering discounted rates in Accor worldwide and free night stays in our UK hotels.
  • Training and Development: Opportunities for learning and development through our Academies, with a focus on developing your skills and career.
  • Meals on Duty: Meals provided during working hours.
  • Corporate Social Responsibility: The opportunity to make a positive impact through our Corporate Social Responsibility activities, such as Planet 21.

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