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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our team at Aviva. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing and servicing their home insurance policies, and gathering the necessary information to ensure a smooth experience.
Key Responsibilities- Provide telephone support to customers, answering a variety of calls and building rapport to understand their needs.
- Process and service home insurance policies, gathering the correct information professionally and efficiently.
- Work in a dynamic team environment, utilizing a range of systems simultaneously to support customers.
- Embrace and support change, sharing ideas and suggestions to improve the customer journey.
- Previous customer service experience is desirable, but not essential, as full training will be provided.
- A starting salary of £23,900, rising to £24,200 following completion of training and going live.
- Step pay progression allows you to develop in the role at your own pace.
- Bonus opportunity - 6% of annual salary, dependent on performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Make your money go further - up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies, including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously, with lots of support and tools.
- A great phone manner with the ability to build rapport and show empathy.
- Strong communication, listening, and questioning skills.
- Ability to work in a fast-paced environment.
- Ability to multitask with multiple systems while supporting customers on the telephone.
- Proficient typing and IT skills.
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. We consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working, combining the benefits of flexibility with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
