Administrative Officer

22 hours ago


Preston, Lancashire, United Kingdom NHS Full time
Clerical Officer - Outpatient Appointment Services

We are seeking a highly organized and detail-oriented Clerical Officer to join our Outpatient Appointment Services team at Lancashire Teaching Hospitals NHS Foundation Trust.

This is an exciting opportunity for a motivated individual to work in a fast-paced environment, providing administrative support to our patients and staff. As a Clerical Officer, you will be responsible for ensuring the smooth operation of our outpatient appointment booking service, maintaining accurate records, and providing excellent customer service.

The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a team environment. You will be proficient in using Microsoft Windows applications and have experience in data entry and electronic patient record systems.

We offer a supportive and forward-thinking work environment, with opportunities for professional development and growth. If you are a motivated and detail-oriented individual who is passionate about delivering excellent patient care, we encourage you to apply for this exciting opportunity.

Main Responsibilities
  • Provide administrative support to the Outpatient Appointment Services team, including data entry, record-keeping, and communication with patients and staff.
  • Maintain accurate and up-to-date records, ensuring compliance with Trust policies and procedures.
  • Provide excellent customer service, responding to patient queries and concerns in a professional and courteous manner.
  • Work effectively in a team environment, supporting colleagues and contributing to the smooth operation of the outpatient appointment booking service.
  • Develop and maintain procedures to support an efficient and effective outpatient appointment service, working closely with the Patient Access/Health Records Manager.
Requirements
  • Educated to GCSE level, with English and Maths GCSE level or equivalent.
  • Knowledge of Microsoft Windows applications and experience in data entry and electronic patient record systems.
  • Understanding of Information Governance, Data Quality, and its requirements.
  • Experience in the use of electronic PAS and customer care.
  • Confidentiality awareness and the ability to maintain confidentiality at all times.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. We are committed to providing a supportive and inclusive work environment, where you can thrive and make a real difference to our patients and staff.

If you are a motivated and detail-oriented individual who is passionate about delivering excellent patient care, we encourage you to apply for this exciting opportunity.



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