Quality Assurance and Complaints Specialist
4 weeks ago
Quality and Complaints Officer
Safer Hand Solutions Ltd
Up to £26,000 DOE
Full-time
At Safer Hand Solutions Ltd, we pride ourselves on delivering exceptional services with a strong focus on integrity, professionalism, and customer satisfaction. We are currently seeking a diligent and detail-oriented Quality and Complaints Officer to enhance our dedicated team.
Key Responsibilities:
1. Monitor and evaluate service quality to ensure compliance with established standards.
2. Address customer complaints and feedback effectively, ensuring a resolution that aligns with company policies.
3. Collaborate with various departments to implement quality improvement initiatives.
4. Maintain accurate records of complaints and resolutions for reporting purposes.
Ideal Candidate:
The successful candidate will possess strong analytical skills, excellent communication abilities, and a commitment to upholding high-quality standards. If you are passionate about enhancing customer experiences and ensuring service excellence, we encourage you to consider this opportunity.
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