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Central London, United Kingdom Thistle Full time

The Kingsley by Thistle is a distinguished Edwardian establishment, situated conveniently near Covent Garden, Holborn, and Oxford Street. This 4-star hotel features 129 well-appointed rooms and seven versatile meeting spaces. Our team is compact and cohesive, reflecting the perfect blend of contemporary amenities and historical elegance.

The Role:

As a Front Office Supervisor, you will play a pivotal role in our reception team. This position is well-suited for individuals currently in management roles within a comparable 4 or 5-star hotel setting, or for those in supervisory positions aspiring to advance to management. You will demonstrate exceptional leadership capabilities and a proven history of achieving results through effective team management. Your primary responsibility will be to ensure a flawless experience at the reception for every guest, addressing any inquiries that may arise, whether related to your department or otherwise. A genuine passion for guest service is crucial, along with a strong interest in enhancing your team's performance, as you will oversee recruitment, training, and development initiatives.

Key Responsibilities:
  • Provide creative and motivating leadership
  • Maintain meticulous attention to detail
  • Exhibit a strong commitment to guest service
  • Demonstrate excellent communication skills
  • Utilize analytical abilities
  • Familiarity with Opera software is a plus
What We Offer:
  • Excellent opportunities for professional development
  • Discounted rates on accommodations, dining, and beverages across the Clermont Hotel Group
  • Interest-free loans for season tickets (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and healthcare benefits
  • Wagestream - access your earned salary before payday
  • Paid volunteering days
  • Generous referral program
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a wide range of retailers and service providers via our online benefits portal
  • A robust recognition program
  • And many more benefits

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