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Customer Service Representative
2 months ago
**About the Role**
Front Row Recruitment Ltd is seeking a highly skilled and organized individual to join their Customer Service team in Middlesbrough. As a leading Financial services company, they manage some of the UK's largest Pension schemes and require a talented candidate to be the first point of contact for client enquiries.
**Key Responsibilities**
- Taking incoming calls from Pension scheme members to assess their needs and ensure their enquiry is dealt with effectively and efficiently.
- Providing a consistently high level of customer service to meet the expectations of clients.
- Handling complaints and ensuring they are resolved in a timely and professional manner.
- Performing general administration and data entry tasks to support the team.
**Requirements**
- Outstanding communication skills to effectively interact with clients.
- A background in customer service, ideally from an office, financial services, or retail environment.
- Highly organized and able to prioritize workload while maintaining high levels of service.
**What We Offer**
Front Row Recruitment Ltd offers a friendly working environment, a generous remuneration package, and potential for the role to go permanent. This is a great opportunity to join an award-winning organization and contribute to the success of their Customer Service team.
