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Customer Resolution and Information Manager
2 months ago
Job Summary:
We are seeking a highly skilled Customer Resolution and Information Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.
Key Responsibilities:
- Liaising with Elected Members and Senior Managers: Develop and maintain strong relationships with elected members and senior managers to ensure effective communication and resolution of customer complaints.
- Design and Deliver Training: Design and deliver training programs to staff and managers across Children's Services on complaints policies, procedures, and information responsibilities.
- Develop and Agree Annual Measures and Budgets: Develop and agree annual measures and budgets for the Customer Resolution and Information Team, ensuring effective use of resources and achievement of goals.
- Manage Team Budget: Manage the team budget, including the employment of self-employed independent investigators, to ensure efficient use of resources and effective complaint resolution.
- Liaise with External Organizations: Liaise with external organizations, including regulatory bodies, to ensure compliance with relevant legislation and standards.
Qualifications and Experience:
- Professional Qualification or Degree: Possess a professional qualification or degree in a relevant field, such as customer service, complaints management, or a related field.
- Experience in Complaints Management: Have experience in managing and implementing effective processes for dealing with complaints and enquiries, including developing organizational policies and procedures.
- Experience in Team Management: Have experience in managing a team, including staff working collaboratively to support each other and meet deadlines.
Requirements:
- Availability: Be available to work immediately or at short notice.
- Right to Work in the UK: Have the right to work in the UK.
Disclaimer:
Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
