Front Desk Associate
13 hours ago
About the Role:
We are seeking a highly skilled and enthusiastic Receptionist to join our team at The Orange Tree pub in Richmond. As a Receptionist, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service, ensuring a warm and welcoming atmosphere, and providing administrative support to the hotel and pub.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments, as well as handling guest requests and complaints.
- Process payments, handle cash and credit transactions, and maintain accurate records of guest transactions.
- Assist with administrative tasks, such as answering phones, responding to emails, and maintaining the hotel's database.
- Work collaboratively with the hotel and pub teams to ensure seamless service delivery and maintain high standards of customer satisfaction.
What We Offer:
As a Receptionist at The Orange Tree, you will enjoy a range of benefits, including:
- Access to our Career Pathway, Apprenticeships, and training and development courses.
- Free meals.
- Weekly pay.
- 28 days holiday per year.
- 20% discount in all Young's pubs and hotels.
- Share Save Scheme.
- Company Pension Scheme.
Requirements:
To be successful as a Receptionist at The Orange Tree, you will need to have:
- A passion for delivering exceptional customer service and a friendly, outgoing personality.
- Experience working in a similar environment, with excellent communication skills and a high level of attention to detail.
- A proactive approach to driving sales and delivering growth through engagement with our customers and team.
- Great planning and organisational skills to maintain effective controls and ensure the financial credit and administration procedures are applied at all times.
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